Reference

How 1express Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process bKash, Nagad and Rocket transactions, and keep your account secure.

Account data onlybKash, Nagad, Rocket payment contextNo third-party sellingYour right to request deletionBangladesh-region eligible access

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DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Our data handling is built around four practical commitments: keeping your payment details secure, being clear about cookies, storing only what compliance requires, and giving you a direct path to request changes. Your bKash, Nagad and Rocket numbers are treated as sensitive financial identifiers — stored encrypted and never passed to unrelated third parties.

Payment Data Security

Your bKash, Nagad and Rocket wallet identifiers are encrypted at rest and in transit. They are accessed only to process your deposit or withdrawal — never shared with advertisers or unrelated partners.

Cookie Use

We use session cookies to keep you logged in and remember your preferences within the platform. We do not drop tracking cookies that follow you across other websites or build external ad profiles.

Data Retention

Account and transaction records are kept only as long as required for financial compliance in supported regions. Once that period lapses, data is deleted or anonymised on a rolling schedule.

Your Right to Request Changes

You can ask us to correct inaccurate details, export a copy of your data, or close your account and request deletion — all handled via live chat, email or your account settings page.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct or remove information tied to your account, our support team handles privacy requests directly. You can reach us through live chat, email or your account dashboard. We aim to acknowledge data requests promptly and resolve them within the timeframe required by applicable rules in your region.

What We Collect and Why It Matters

1express Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the personal details you provide at registration — your name, contact number and payment wallet identifiers such as your bKash or Nagad number — alongside technical data like your device type and session logs. This data is used to verify your identity, process deposits

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and withdrawals through Rocket, Nagad or bKash, and detect any unusual account activity. We do not sell your data to third-party marketers. Cookies on our site track session state only; they are not used to profile you for advertising outside our platform. Retention periods follow the
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requirements of applicable data-protection frameworks in supported regions. Where you request a withdrawal to your Rocket wallet, we retain the transaction record as required for financial compliance purposes — this is limited data, not a full behavioural profile. You can ask us at any time what
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data we hold on your account. Availability of all services depends on your local law and the eligible regions we serve. If you are accessing from Bangladesh, please review whether online account services are permitted under your local regulations before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 1express

These are the questions we hear most often about how your personal data is handled. If something is not covered here, reach us through live chat or email and we will respond with the specific answer for your account.

We collect your name, mobile number, and payment wallet identifiers — such as your bKash or Nagad number — plus basic device and session data needed to run your account securely.

No. Your bKash, Nagad and Rocket details are used only to process your own deposits and withdrawals. They are not passed to advertisers, data brokers or unrelated third parties.

We retain transaction records for as long as financial compliance rules in supported regions require. After that period, data is deleted or anonymised. You can ask for specifics via email support.

Yes. Log into your account, go to account settings, and submit a deletion request — or contact support via live chat or email. We process verified deletion requests in line with applicable regional rules.

We use session cookies to keep your login active and save in-platform preferences. We do not use third-party advertising cookies. You can adjust cookie settings in your browser at any time.

This policy covers all accounts on our platform. Whether you can use the service depends on your local law and eligible regions. Please check your local regulations before opening an account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 1express Handles Your Personal Information

How We Protect and Manage Your Account Data

Reach Us About Your Data

Common Questions About Your Privacy on 1express

01 What personal data does 1express collect when I open an account?

02 Is my bKash or Nagad number shared with anyone outside 1express?

03 How long does 1express keep my account and transaction data?

04 Can I ask 1express to delete my personal data?

05 Does 1express use cookies, and can I turn them off?

06 Does this privacy policy apply if I access from Bangladesh?

Privacy Policy

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