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What You Agree To When You Use 1express

These terms set out the rules that apply to your account — from how you open it to how withdrawals are processed via bKash, Nagad or Rocket.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal conditionsAccount conduct policyDispute process

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How These Terms Apply to Your Account

1express Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with 1express, you confirm that you have read and accepted these terms in full. They govern every interaction — deposits, withdrawals, account access, and how we handle disputes. Availability of our services depends on your local law and the eligible regions we

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operate in; if local regulations in your jurisdiction restrict online gaming activity, these terms do not create any right of access. When you fund your account using bKash, Nagad, or Rocket, the wallet details shown in the cashier section are the only verified channels. Sending funds
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to any other number or account is not covered by these terms and we cannot process those transactions. Once a deposit is confirmed on-chain by your wallet provider, the balance moves to your account — we do not hold funds in a separate escrow step for
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those methods. Withdrawals follow a verification path: your withdrawal wallet must match the wallet you used to deposit. If you deposited via Nagad, your withdrawal goes back to the same Nagad number. This is a fraud-prevention measure, not an arbitrary restriction. Account names must match wallet
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registration details exactly; mismatches pause the withdrawal until identity is confirmed through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat widget from any page on your account to ask about a specific clause, a wallet mismatch hold, or a withdrawal query covered in these terms.

Email Support Send detailed term-related queries — such as account closure requests or dispute submissions — to our support email. We respond to written requests in the order received.

Account Help Page For bKash, Nagad, or Rocket payment questions tied to these terms, the account help section carries step-by-step wallet verification and withdrawal match guidance.

HOW WE HANDLE TERMS

Account Security and Policy Conduct

Account Security Your account is protected by OTP verification on login. We do not store your bKash, Nagad or Rocket PIN — those stay between you and your wallet provider at all times.

Data Retention We retain account and transaction records as required to process disputes and meet our operational obligations. You may request a summary of your data through our support channel.

Term Updates When these terms change, we notify you via your registered account email before the update takes effect. Continuing to use the account after that date counts as acceptance.

Dispute Handling Disputes about transactions — including wallet deposits via Rocket or Nagad that did not credit — are reviewed against wallet provider records. Raise a dispute through live chat with your transaction reference number ready.

Common Questions About These Terms

These answers cover the clauses that come up most often. If your question is not here, live chat or email support can point you to the relevant section of the full terms.

These terms apply to accounts opened in regions we support. Eligibility depends on your local law — if online gaming is restricted where you are, access is not covered by these terms.

This rule prevents third-party fraud. If you deposited via bKash, withdrawals return to that same bKash number. It is a security measure, not a limit on how much you can withdraw.

No. These terms allow one account per person. Opening duplicate accounts violates the terms and may result in both accounts being suspended pending a review.

Deposits sent outside the cashier-verified wallet number are not covered. Always use the exact bKash, Nagad or Rocket details shown in your account cashier at the time of the transaction.

Contact support via live chat or email with your account details. We will compile a summary of your transaction and account records and send it to your registered email address.

We send a notification to your registered account email before any changes take effect. Check that your email address in account settings is current so you do not miss an update.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use 1express

Reach Us About These Terms

Account Security and Policy Conduct

Common Questions About These Terms

01 Do these terms apply to me if I am in Bangladesh?

02 Why does my withdrawal wallet have to match my deposit wallet?

03 Can I have more than one account under these terms?

04 What happens if I send a deposit to the wrong bKash number?

05 How do I request a copy of my account data?

06 How will I know if these terms have been updated?

Terms & Conditions

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